Last updated: 11 July 2026.
If we have let you down, we want to hear it directly rather than read it in a review. Tell us what happened and we will deal with it.
How to complain
Use the form below with “Complaint” in the subject line. Tell us what happened, when, and what you would like us to do about it. If it relates to an engagement, include the invoice or project name.
What happens next
- Within 2 business days we acknowledge your complaint, so you know a person has it.
- Within 10 business days we investigate and give you a substantive response. If it is complex and needs longer, we tell you that and give you a date rather than going quiet.
- We tell you what we are doing about it, whether that is fixing the work, refunding you, or explaining honestly why we disagree.
Who reads it
Abdullah Nouman, the founder. Not a ticket queue, and not an account manager.
If you are still not satisfied
Say so, and we will look at it again. If we genuinely cannot agree, we will tell you plainly rather than string you along, and you are free to pursue whatever remedy is open to you under our Terms.
Data protection complaints
If your complaint is about how we handled your personal data, email privacy@wpconsults.com. If you are not happy with our response, you can escalate to your national data protection authority. We would rather fix it ourselves first.
